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Guaranteed Appointments

Why Outsource Your BDC?

ACTIVITY – PIPELINE MANAGEMENT

  • Guaranteed appointments
  • Guaranteed activity on every record
  • All records hand dialed
  • Automated call back algorithms
  • Sales Pipeline Management

QUALITY

  • All calls recorded
  • No more than 1 attempt to overcome an objection
  • All Appointments are required to have specific date, time and purpose to meet with your sales manager
  • Discussion about payment-specific details are not allowed
  • All Appointments are approved by our quality team
  • All calls end with a customer appreciation statement
  • Activity verification

ONBOARDING

  • Identifies all store managers in every department
  • Adds Google Maps from every one of your customers front door to yours
  • Introduction to your dedicated Account Consultant and a team of Partner Sales Representatives
  • Schedules Program kick off meeting with all sales managers
  • Create personalized call strategy

CERTIFICATION

  • All Partner Sales Representatives complete an extensive training certification process
  • Automotive Industry 101
  • Vehicle Buyback script certification
  • Overcoming Objections certification
  • Challenging client certification
  • Constant training

MONTHLY CALIBRATION MEETINGS

  • Review all appointments
  • Create personalized target and message strategy